Terms and Conditions
Welcome to Avirah Shop. By accessing our website or placing an order, you agree to comply with the following Terms and Conditions.
Please read these terms carefully before placing an order.
1. Order Placement
Customers must provide accurate and complete information when placing an order, including their name, active phone number, and correct delivery address.
After an order is submitted, an Avirah Shop representative may contact the customer to verify and confirm the order.
An order is considered confirmed only after the required verification process has been completed.
2. Cash on Delivery
Avirah Shop primarily provides Cash on Delivery (COD).
Customers may pay the applicable product amount and delivery charges upon receiving the product, subject to the order's eligibility for COD.
3. BDT 100 Advance Payment
For certain orders, Avirah Shop may require a BDT 100 advance payment before confirming or dispatching the order.
The advance requirement may apply when:
- The cancellation rate associated with the customer's phone number is above 10%, or
- There are zero previous orders associated with the phone number in our available order history.
Customers who do not fall under these conditions may generally receive their order through full Cash on Delivery without an advance payment.
The advance payment is used as an order verification and risk-management measure.
4. Product Inspection at Delivery
Customers are strongly advised to open and inspect the product in front of the delivery person before accepting the delivery.
Customers should check whether:
- The product is the correct item.
- The product is visibly damaged.
- The product has been replaced or changed.
- The received product generally matches the order.
5. Damaged, Wrong, or Changed Product
If a customer receives a damaged, incorrect, or changed product, the customer must immediately:
- Record a clear video showing the product and the issue.
- Contact Avirah Shop through our official WhatsApp.
- Return the product to the delivery person immediately.
The customer should not accept or retain a visibly damaged, incorrect, or changed product without reporting the issue at the time of delivery.
6. Responsibility After Delivery
Once the delivery person has left the customer's location after a successful delivery, Avirah Shop will generally not be responsible for claims regarding visible physical damage, product mismatch, or replacement that could reasonably have been identified during delivery inspection.
Customers are therefore responsible for carefully checking their product before accepting the delivery.
7. Order Cancellation
Customers may request cancellation before the order is dispatched.
Once an order has been processed, packed, dispatched, or handed over to a delivery service, cancellation may no longer be possible.
Repeated cancellations may affect future order eligibility and may result in an advance payment requirement for future orders.
8. Return Delivery Charges
If an order is refused or returned for reasons not caused by Avirah Shop, the applicable delivery charge will not be refunded.
Any additional return or delivery-related costs may be charged to the customer depending on the circumstances.
9. Product Availability and Pricing
Product availability, specifications, images, descriptions, and prices may change without prior notice.
Avirah Shop reserves the right to cancel an order in cases where a product is unavailable, discontinued, incorrectly listed, or affected by an obvious pricing or
technical error.
10. Policy Changes
Avirah Shop reserves the right to modify these Terms and Conditions at any time. The updated version published on this page will apply to future orders.
11. Contact
For any questions regarding these Terms and Conditions, please contact:
Call: +880 9611080360
WhatsApp: +372 5609 8240
Email: [email protected]
Avirah Shop
A company of Avirah Technologies
Trade Name: Avirah Technologies
Licence No.: 426597322461