Return and Cancellation Policy
At Avirah Shop, we aim to provide a reliable and transparent shopping experience. Please carefully review this Return and Cancellation Policy before placing an order.
1. Order Cancellation
Customers may request cancellation before their order is dispatched.
Once an order has been processed, packed, dispatched, or handed over to the delivery service, cancellation may not be possible.
Repeated cancellations may affect future order eligibility and may result in an advance payment requirement for future orders.
2. Product Inspection Before Acceptance
Customers must inspect the product in front of the delivery person before accepting the delivery.
Customers should check for:
- Physical damage
- Incorrect product
- Changed or replaced product
- Major differences from the ordered product
This inspection is important because visible issues should be reported before the delivery person leaves.
3. Damaged, Wrong, or Changed Product
If a product is found to be damaged, incorrect, or replaced at the time of delivery, the customer should:
- Record a clear video showing the product and the issue.
- Immediately contact Avirah Shop through WhatsApp.
- Return the product to the delivery person.
Official WhatsApp: +372 5609 8240
The video should clearly demonstrate the condition of the product and the reported issue.
4. Claims After Delivery
Once the delivery person has left the customer's location after completing the delivery, Avirah Shop will generally not accept claims relating to visible physical damage, wrong products, or product replacement that could have been identified during the delivery inspection.
For this reason, customers are strongly advised to inspect the product carefully before accepting it.
5. Return of Orders
Orders may be returned when the return is accepted under this policy or when the product has a verified issue attributable to Avirah Shop.
A return request does not automatically guarantee approval. The circumstances of the order and the nature of the reported issue may be reviewed before a return is accepted.
6. Return Delivery Charge
If a customer refuses or returns an order for a reason that is not attributable to Avirah Shop, the delivery charge will not be refunded.
Any applicable return or additional delivery costs may also be the customer's responsibility.
7. BDT 100 Advance Payment
Avirah Shop may require a BDT 100 advance payment before confirming or dispatching certain orders.
An advance may be required when:
- The cancellation rate associated with the customer's phone number is above 10%, or
- The phone number has zero previous orders in our available order history.
Customers who do not fall under these conditions may generally receive their order through full Cash on Delivery.
8. Refunds
Where a refund is applicable, it will be processed according to the nature of the order, payment method, and reason for the return.
Applicable delivery, return, or other charges may be deducted where appropriate.
9. Customer Responsibility
Customers are responsible for providing accurate contact and delivery information and for inspecting the product at the time of delivery.
Failure to inspect the product before the delivery person leaves may affect eligibility for claims related to visible damage, wrong products, or product replacement.
10. Policy Updates
Avirah Shop reserves the right to update this Return and Cancellation Policy when necessary. The latest version published on this page will apply to future orders.
11. Contact Us
For return, cancellation, or product-related support:
Call: +880 9611080360
WhatsApp: +372 5609 8240
Email: [email protected]
Avirah Shop
A company of Avirah Technologies
Trade Name: Avirah Technologies
Licence No.: 426597322461
Registered / Business Address:
Zaman Villa, Block C, Road No. 4, Renesa, Shurma Residential Area, Akhaliya, Sylhet Sadar, Sylhet-3100, Bangladesh.